When to Use Period in Communications in Contact CentersTelecommunications Employment AgenciesUpdated on Sep 5, 2018 View more like this | Visit TOPSFIELD, MA | Contact Guidesfor ContactCenter |
Period. Its use can make or break a deal. Really? So, it seems.
Contact centers are now in a great divide when it comes to the use of the period. Clients range from baby boomers to millennials. Contact centers find themselves in a dilemma as to the proper usage of a period.
One of the rules stated explicitly in this article is in knowing one’s target audience. If a contact center sells products and services that mainly cater to millennials, then it may be appropriate NOT to use a period. Millennials think that a sentence with a period means an end to a conversation. Some even think that a person is angry when using one.
Contact centers are now in a great divide when it comes to the use of the period. Clients range from baby boomers to millennials. Contact centers find themselves in a dilemma as to the proper usage of a period.
One of the rules stated explicitly in this article is in knowing one’s target audience. If a contact center sells products and services that mainly cater to millennials, then it may be appropriate NOT to use a period. Millennials think that a sentence with a period means an end to a conversation. Some even think that a person is angry when using one.
