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Hotel Puerta América

Updated on Jul 20, 2026

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Hotel Puerta América

Hotels.com logo Lowest Price $138.12 Get Booking Details

Map image for Avenida de America, 41 or Spain, UN
Located in: Spain, UN
Along with 2 restaurants, this hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.


Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Located in Chamartín, a neighborhood in Madrid, Hotel Puerta América is in the entertainment district and near the airport. Puerta de Alcalá and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena.
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Popular amenities
  • ac
  • babysitting
  • bar
  • breakfast available
  • business services
  • crib
  • elevator
  • extra bed
  • fitness equipment
  • frontdesk 24 hour
  • housekeeping
  • internet
  • laundry
  • outdoor space
  • parking available
  • pool
  • restaurant
  • room service
  • soundproof room
Property amenities
Food and Drink
  • 2 bars/lounges and 1 poolside bar
  • 2 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 30 for adults and EUR 12.50 for children
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet
Parking
  • Extended parking on site (EUR 30.00 per night)
  • Self parking on site (EUR 30.00 per day)
Things to do
  • Fitness center
  • Seasonal outdoor pool
Family Friendly
  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
Conveniences
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
Guest Services
  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services
Business Services
  • Business center
  • Conference center
  • Meeting rooms - 5
Outdoor
  • Garden
  • Rooftop terrace
Language Spoken
  • English
  • French
  • German
  • Italian
  • Spanish
Accessibility
  • Elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
More
  • Designated smoking areas
Room amenities
Bedroom
  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)
Bathroom
  • Free toiletries
  • Hair dryer
  • Towels
Entertainment
  • Digital channels
More
  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing
Policies
Check-in
  • Check-in time starts at 3:00 PM
  • Express check-in available
  • Minimum check-in age: 18
Check-out
  • Check-out before noon
  • Contactless check-out available
  • Express check-out available
Pets
  • Pets not allowed
Special check-in instructions
  • Cashless transactions are available
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property payment types
  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa
Important Information
Fees
  • You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
  • Deposit: EUR 50 per accommodation, per day
  • We have included all charges provided to us by the property.
Optional extras
  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for childrenSelf parking fee: EUR 30.00 per dayExtended parking fee: EUR 30.00 per nightHousekeeping is available for an additional feeRollaway bed fee: EUR 60.0 per night
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
  • Cashless transactions are available
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
We should mention
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
  • Children under 18 years old are not allowed in the fitness facility without adult supervision
  • Pool access available from 11:00 AM to 8:00 PM
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
  • The seasonal pool will be open from June 23 to September 15
 

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