Savior, Slave or Sidekick: What is your perspective on automation?

Automation has become a ‘catch-all’ term for the use of technology to address a range of tasks and business objectives. Although the whole business world has been swept up in the hype and optimism surrounding automation, the impact within the supply chain profession has been particularly significant, due to the fact that we can benefit from both physical automation (e.g. warehouse robotics, driverless fleets) and software-based automation (e.g. artificial intelligence, robotic process automation).