International BPO Services

Navigant Technologies has been in the BPO industry for over 13 years now with full expertise in communicating with the end customers. We offer diversified basket of end to end services covering BPO services, back office services, market research services, technology driven services, digital marketing / social media services. We also support new start ups in the e-business space.

We pride ourselves for our zest and operational efficiency, which is reflected through some of our long-standing associations with leading corporations of the likes of HP, PTC, Telehop, CIK Telecom, Oracle, Autodesk, Ansys, Dassault Systemes, etc. to name a few.

We have the capability of managing call center services 24 hours-a-day. The most common needs that we can fulfill are:-

• Customer Inbound & Outbound Services

• Outbound Calling – B2B/B2C Lead Generation, B2B Lead Qualification, Setting up Appointments, Prospect Profiling, Customer Satisfaction Surveys

• Database Building

• Web Profiling

• CATI (Computer Aided Telephonic Interviewing)

• CAWI (Computer Aided Web Interviewing)

• Questionnaire Programming & Designing

• Online & Telephonic Data Collection

• Software Development

• CRM Integration

• Creating and Configuring Dialer

• Website Development

• Search Engine Optimization

• Search Marketing Engine

• End to End Back Office Support in the E-business space