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The Pontchartrain Hotel

Updated on Jul 20, 2026

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The Pontchartrain Hotel

Hotels.com logo Lowest Price $164.13 Get Booking Details

Map image for 2031 St. Charles Avenue NEW ORLEANS, LA
Located in: NEW ORLEANS, LA
This smoke-free hotel features 2 restaurants, 2 bars/lounges, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include valet parking, dry cleaning, and a 24-hour front desk.
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Located in Lower Garden District neighborhood, The Pontchartrain Hotel is connected to a rail/subway station. Magazine Street and Jackson Square are notable landmarks and Audubon Zoo is a popular area attraction. Looking to enjoy an event or a game? See what's going on at Caesars Superdome or Smoothie King Center.
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Popular amenities
  • ac
  • bar
  • breakfast available
  • elevator
  • frontdesk 24 hour
  • housekeeping
  • internet
  • laundry
  • no smoking
  • parking available
  • restaurant
  • tv
Property amenities
Food and Drink
  • 2 bars/lounges
  • 2 restaurants and 1 coffee shop/cafe
  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-20 per person
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Parking
  • Valet parking on site (USD 55.69 per day; includes in/out privileges)
Conveniences
  • ATM/banking services
  • Elevator
Guest Services
  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Porter/bellhop
  • Turndown service
Language Spoken
  • English
  • Spanish
Accessibility
  • Elevator
  • Elevator door width (inches): 38
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
Activities Nearby
  • Fitness center (free access)
More
  • Romance packages available
  • Smoke-free property
Room amenities
Bedroom
  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Premium bedding
Bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
Entertainment
  • TV
Food and Drink
  • Coffee/tea maker
  • Free bottled water
  • Minibar
More
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service
Policies
Check-in
  • Check-in start time: 4:00 PM; Check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age: 21
Check-out
  • A late check-out fee will be charged
  • Check-out before 11:00 AM
  • Late check-out subject to availability
Pets
  • 2 total pets
  • Pets allowed for an extra charge of USD 75 per pet, per stay
  • Service animals are welcome, and are exempt from fees
  • Welcoming dogs only
Special check-in instructions
  • Cashless transactions are available
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Safety features at this property include a fire extinguisher
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property payment types
  • American Express
  • Discover
  • Mastercard
  • Visa
Important Information
Fees
  • You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
  • Deposit: USD 250 per accommodation, per stayResort fee: USD 23.35 per accommodation, per night
  • The resort fee includes:Additional inclusionsFitness center accessHealth club accessIn-room bottled waterIn-room coffeeIn-room safeNearby fitness center accessPhone calls
  • We have included all charges provided to us by the property.
Optional extras
  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per personValet parking fee: USD 55.69 per day (in/out privileges)Pet fee: USD 75 per pet, per stayService animals are exempt from feesLate check-out is available for a fee (subject to availability)
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
  • Cashless transactions are available
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Safety features at this property include a fire extinguisher
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
We should mention
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
 

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