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Hotel Riu Palace Riviera Maya - All Inclusive

Updated on Jul 20, 2026

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Hotel Riu Palace Riviera Maya - All Inclusive

Hotels.com logo Lowest Price $350.60 Get Booking Details

Map image for Avenida Xaman-ha, Mza 9 and 10, L1 Mexico, UN
Located in: Mexico, UN
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Housekeeping is available on request.
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.


An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Located in Playacar, a neighborhood in Playa del Carmen, Hotel Riu Palace Riviera Maya - All Inclusive is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Traveling with kids? Consider Xcaret Eco Theme Park and Xaman Ha Aviary. Spend some time exploring the area's activities, including golfing.
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Popular amenities
  • ac
  • balcony
  • bar
  • barbecue
  • breakfast included
  • business services
  • children club
  • dryer
  • fitness equipment
  • free parking
  • frontdesk 24 hour
  • grocery
  • heater
  • hot tub
  • housekeeping
  • internet
  • kids pool
  • laundry
  • outdoor space
  • pool
  • restaurant
  • room service
  • spa
  • tv
Property amenities
Food and Drink
  • 24-hour room service
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 6 restaurants and 1 coffee shop/cafe
  • Coffee/tea in common area(s)
  • Free buffet breakfast available daily 7 AM–11:00 AM
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Parking
  • Free covered self parking on site
  • Onsite parking includes off-street options
Things to do
  • Beach volleyball
  • Bike storage
  • Children's pool
  • Fitness center
  • Full-service spa
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Windsurfing
Family Friendly
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
Conveniences
  • ATM/banking services
  • Gift shop/newsstand
  • Grocery/convenience store
Guest Services
  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services
Business Services
  • Computer station
Outdoor
  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Vegetable garden
Language Spoken
  • English
  • Spanish
Accessibility
  • This property does not have elevators
Activities Nearby
  • Adjacent to a golf course
  • Bicycle rentals
  • Golf lessons
More
  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • Renovated entire property - December 2019
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
Room amenities
Bedroom
  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Heating
Bathroom
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels
Entertainment
  • Flat-screen TV
  • Satellite channels
Food and Drink
  • Coffee/tea maker
  • Free bottled water
  • Minibar
More
  • Connecting rooms available
  • Dryer
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only
Policies
Check-in
  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Minimum check-in age: 18
Check-out
  • Check-out before noon
Pets
  • No pets or service animals allowed
Special check-in instructions
  • Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property payment types
  • American Express
  • Mastercard
  • Visa
Important Information
Fees
  • You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • We have included all charges provided to us by the property.
You need to know
  • Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
We should mention
  • A car is not required for transportation to and from this property
  • Guests under 18 years old are not allowed in the spa
  • No pets and no service animals are allowed at this property
  • Only registered guests are allowed in the guestrooms
  • Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
  • This property does not have elevators
 

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