Name: The Palms Hotel
Address: USA

Updated on Jul 20, 2026

Located in: Colombia, UN

Along with 15 outdoor pools, this smoke-free aparthotel has a hot tub and spa services. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and charcoal grills.
Each apartment boasts a heated floor and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with cable channels, and guests can also appreciate conveniences like a refrigerator and a microwave. Change of towels is available on request.
The Palms Hotel offers 4 accommodations with minibars and safes. These individually furnished accommodations include dining tables. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

This El Peñol aparthotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 55-inch Smart televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and change of towels can be requested. Housekeeping is provided daily.

15 outdoor swimming pools are on site along with a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Located in El Peñol, The Palms Hotel is in a rural area and near a boardwalk/promenade. Old Peñol Replica and Plazoleta de los zocalos are notable landmarks, and the area's natural beauty can be seen at Peñol-Guatapé Reservoir and Rock of Guatapé. Don't miss out on a visit to Valerio Antonio Jimenez Cultural Center. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.

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Popular amenities

barbecue
free parking
hot tub
housekeeping
internet
kitchen
microwave
no smoking
outdoor grill
outdoor space
pool
spa
toys

Property amenities

Internet

Free WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking

24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request
Free uncovered self parking on site
Wheelchair-accessible parking available

Things to do

Boat tours nearby
Ecotours nearby
Hiking/biking trails nearby
Jet skiing nearby
Kayaking nearby
Marina nearby
Nature reserve
Power boating nearby
Surf lessons nearby
Theme parks nearby
Water sports equipment

Family Friendly

Children stay free (see details)
Outlet covers
Pool gate
Stair gate

Language Spoken

Spanish

Room amenities Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Special check-in instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Host has indicated there is a smoke detector on the property
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Long-term renters welcome
Parties and events are allowed on site
Property Registration Number 259808
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property payment types

American Express
Diners Club
Mastercard
Visa

Important Information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cleaning fee: COP 40000 per accommodation, per night (varies based on length of stay)You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.

Optional extras

Airport shuttle fee: COP 400000 per vehicle (roundtrip, maximum occupancy 4)Airport shuttle fee per child: COP 400000 (roundtrip)Housekeeping fee: COP 40000 per dayCredit card charges are subject to a surcharge of 5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Host has indicated there is a smoke detector on the property
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Long-term renters welcome
Parties and events are allowed on site
Property Registration Number 259808
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

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